Today, we're proud to introduce Mayor's 311, a new customer service platform designed to make it easier than ever to connect with your local government.
Mayor Jill Shudak brought forward the vision for Mayor's 311 with a simple goal: provide Council Bluffs residents with the highest level of customer service possible. Rather than purchasing an off-the-shelf product, our Information Technology team brought that vision to life by designing and building the platform entirely in-house. The result is a custom solution created specifically for the needs of our community.
Mayor's 311 allows residents to report concerns, request services, provide feedback, and track the status of their submissions through a simple, user-friendly platform. Requests are routed directly to the appropriate department, helping us respond more efficiently while improving communication and transparency.
Building the platform in-house gives the City the flexibility to continuously improve and expand Mayor's 311 based on resident feedback and changing community needs. Additional service categories and features will be added over time.
Mayor's 311 is another example of the City's commitment to continuously improving the quality of life and attractiveness of Council Bluffs by investing in innovative, resident-focused solutions.
Use the Mayor's 311 button on the homepage to submit a request and experience Mayor's 311 for yourself.
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City of Council Bluffs
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